Payment Policy

1. Accepted Payment Methods

We accept the following payment methods to ensure a seamless shopping experience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and more.
  • Digital Payments: PayPal, Google Pay.

2. Secure Payment Processing

To protect your payment details, we use SSL (Secure Socket Layer) encryption technology. All transactions are processed by trusted third-party payment processors, and your payment information is not stored on our servers.

3. Installment Payments

We offer flexible installment payment options through Shop Pay Installments (or other providers). Eligibility and terms include:

  • Orders exceeding [minimum order value].
  • Additional charges or interest may apply, as per the provider’s policy.

4. Currency and Exchange Rates

All transactions are processed in AUD. If your account uses a different currency, your bank or payment provider may apply exchange rates or additional fees.

5. Order Confirmation

Once your payment is successfully processed, you will receive a confirmation email with your order details. If you experience any issues during payment, please contact us immediately for assistance.

6. Refund Process

Refunds for eligible orders will be returned to the original payment method:

  • Credit/Debit Card: Refunds may take 7-14 business days to process.
  • Digital Payments: Refunds are typically processed within 2-5 business days.

For more details, refer to our Refund Policy.

7. Failed Transactions

If your payment fails, please check the following:

  • Sufficient funds are available in your account.
  • Payment details (e.g., card number, expiration date) are entered correctly.
  • Your card is not expired or restricted by your bank.

If the issue persists, please reach out to our customer service team for support.

8. Additional Fees

  • Import duties, taxes, or VAT may apply to orders shipped internationally. These fees are the customer’s responsibility.
  • Some payment providers (e.g., international bank transfers) may charge additional transaction fees.

9. Contact Us

For any questions or concerns regarding payment methods, please contact us: